This guide will help you setup your first email account in CPanel and configure Microsoft Outlook. We wrote this guide to be extremely detailed and easy to understand. With the help of this guide, anyone should be able to setup their first email account with ease. As with any computer application, you will need to follow the directions and read the entire guide or things will not work.

 

Setting Up Email Accounts

To setup an email account, login to Cpanel and follow these simple steps: - Click [ Mail ] - Click [ Add / Remove Accounts ] - Click [ Add Account ] The next page is self-explanatory. For the email option you would enter a username. Then select a password and set a quota. The quota is the maximum amount of disk space the account can use. The quota field is optional, so you can leave blank. You can learn how to create an email account by watching our online move demo Now, you will want to access your email account to send/receive emails. To do this you can either use web-mail or an email client. We recommend using Outlook Express, which is included with Microsoft Windows. To learn how to setup Outlook Express, you will need these settings: Mail Server: POP3 POP3 Server: mail.yourdomain.com (replace with your actual domain name) SMTP Server: mail.yourdomain.com (replace with your actual domain name) Account Name: user@yourdomain.com (Use your full email address) Password: This is the password for the above email account * You can see screen shots on how to setup Outlook Express Enable SMTP Authentification (Required): -   Open Outlook (Express). -   Click [ Tools ] on the top menu -   From the dropdown menu select [ Accounts ] -   Highlight your account and select [ Properties ] -   Click on the [ Servers ] tab. -   Look for Outgoing Mail Server (bottom) -   Under that, check the ?my server requires authentification? box [ X ] -   Click [ Apply ] and then click [ Ok ] Loggin into Webmail: You can access web-mail at http://yourdomain.com/webmail. Obviously, you need to replace "yourdomain.com" with your actual domain name. Then, a popup will appears asking for a username and password. The username would be a full email address and the password would be the password for that email account. Again, it is NOT asking for your cpanel login details! Notice: Email will not work properly until your domain has resolved to our server!

Email Troubleshooting

I can receive email, but I cannot send email: If you can receive email, but you cannot send email, assure you enabled SMTP authentification. Detailed instructions how how to do this can be found above. If SMTP authentification is enabled and you have ensured the above steps were conducted properly, your ISP (Internet Service Provider) may be blocking the port needed to send email. You would want to contact your ISP and see if they are blocking port 25, which is required in order to send email through Outlook. I am still having trouble sending email: Try using your Internet Service Providers SMTP mail server. This will only effect the way email is sent and has no impact on the way you receive email. Please contact your ISP for their SMTP server information or you can see if your ISP's SMTP server is listed below: http://www.helpdesk.umd.edu/documents/1/1989/ How to change to your ISP's SMTP server in Outlook (Express): -   Open Outlook (Express). -   Click [ Tools ] on the top menu -   From the dropdown menu select [ Accounts ] -   Highlight your account and select [ Properties ] -   Click on the [ Servers ] tab. -   Click [ Server Information ] on the top menu -   Change outgoing server (smtp) to your ISP's SMTP server. -   Then, Look for Outgoing Mail Server (bottom) -   Under that, check the ?my server requires authentification? box [ X ] -   Then, on the right click [ Settings ] -   Under logon information, select [ log on using ] -   Enter your ISP email username & password -   Check the "remember my password" box [ X ] -   Click [ OK ] and top box will go away. -   Now, Click [ Apply ] and then [ Ok ] That's it, now your account will send email using your ISP's mail server. Your email will still appear from the same email address as people are sending to. Therefore, if your email address is user@domain.com, your email will appear from user@domain.com. Domain.com being your domain with Acenet, not your ISP's domain. For further assistance, you will need to contact ISP.